The Benefits of Delivery Management Software

Owning a delivery company requires that you keep track of dozens, if not hundreds, of drivers at a time. While you might have an efficient team, you may be looking for ways to increase profitability. Looking at companies like UPS and LBM, who have become experts in delivery services, we see that they put a lot of effort into their delivery management systems.

However, as a smaller scale company, you may not have the finances or resources to come up with your own systems. This is where a delivery management software benefits your small business. It gives you complete control over your delivery system. Let's look at how this benefits most delivery-based companies.

1. Get Real-Time Information on Your Drivers
One of the most beneficial perks of having a DMS is that it allows you to track real-time information on your drivers once fully integrated. Using the web, you can access everyone's location with an advanced GPS tracker. This gives you the opportunity to locate any potential problems (such as drivers' stopping too often). You can find tangible problems in your delivery management that can help further benefit your company.

2. Increase Your Customer Retention Rate
One of the most difficult aspects for a delivery company to cover is customer retention. There are always competing companies willing to go lower in price than you to make a sale. However, money isn't always a factor when keeping customer's loyal to your brand. Customer satisfaction plays a large role in keeping a customer.

With a DMS in place, you can take your data to implement necessary changes to increase delivery times. When delivery times are met quicker, customers will be more satisfied with your services. This establishes a loyal relationship between your customer and your brand. If you are known for delivering products on time, if not early, you'll be a trusted source that keeps customer's satisfied.

3. Save Money in the Long-Term
If you can save a few thousand dollars, why wouldn't you? Using a DMS will rid your need of hiring an employee (or several) to go through each entry manually through the system. This gives you the opportunity to cut costs on an unnecessary salary.

Plus, it provides you with an error-free system that will eliminate most issues caused by humans. This will help with your debt management and get your profitability back up.

4. Get Real-Time Updates on Incoming Deliveries
After getting your system fully integrated, you'll also be able to get real-time updates on deliveries. Sometimes, deliveries can be late because someone didn't get to the entry in time. These systems automate it out to a corresponding driver, giving it an almost hands-free approach.

This is where the customer retention is most important. These real-time updates will provide your drivers with the information in advance, giving them the opportunity to get to the area earlier than expected. This will help expedite the plans of your clients. Never worry about a missed delivery again with the best tracking inventory software.

5. Improved Communication with Everyone
Communication is key when operating a delivery company. Real-time updates allow for communication to be improved. On average, before DMS came out, companies took around 12 to 15 minutes to confirm an order. But, this has been reduced to 1 to 2 minutes now with the right DMS in place. Companies like Sears saw this to be a huge improvement in their delivery system.

Essentially, the program does all the work with corresponding orders and obtaining the information. Once the information is compiled, they send it to your database to be distributed to a driver. Your drivers won't have any confusion on where they are going. Plus, it gives you an opportunity to see what's going on as soon as the delivery enters your system.

If plans change, it updates through the system. Everyone who is associated with the delivery gets real-time updates on their mobile devices. So, if there are any delays or changes, everyone is informed.

6. Better Accuracy with Quotes
When potential clients request a quote, it will be quicker and more accurate than ever before. The system collects all the information provided through your system to provide better quotes. After fully integrating the system, it will have enough data to give nearly precise quotes to customers in a few seconds.
How's this possible, though?

Well, these systems give you complete transparency because they are databases that can quickly spit out information. Human reviewing processes take a few hours. During off-hours, customers would have to wait over a day for a semi-decent quote, given the limited algorithmic procedures used by humans.
The DMS system doesn't have to wait. It's a computer that works around the clock, giving instantaneous quotes that use a specific data from previous deliveries to give a more accurate quote. This makes the customers happier and more willing to stay with your company.

DMS Is the Way of the Future
It's time to upgrade your delivery system today to an automated system. This helps with delivering more accurate information and provides real-time updates on all parts of your business. Be sure to consider the right DMS and to price check before picking out a company. You want someone who is willing to work with your budget.